Privacy Policy

Your privacy is important to us. It is Jiva.ai Limited’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.Jiva.ai/, and other sites we own and operate.

We collect data by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

What personal data do we collect and for what purpose

1. Submitted data

Data you may provide when you complete a form on our website, which includes your name, your company / organisation name, your email address, any product/service interests

We use your submitted data to:

  • provide you with information that you request from us
  • contact you to follow up on product/service requests by email
  • to provide you with products and services that you commission from us
  • to provide you with ongoing support
  • to provide you with essential information regarding the products/services you have commissioned us to undertake or updates to these products/services

We may also use your data to occasionally provide you with information about related services and offers that may be of interest to you by email. Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you may unsubscribe from receiving these communications at any time by contacting us at admin@jiva.ai

2. Usage Data

We may automatically collect information on each of your visits to our website including:

your Internet Protocol (IP) address, and details of which version of web browser you used
information on how you use the site (pages visited, length of visit, how and when you got to the site, page response times, what you click on, and any errors.

3. Cookies

We collect standard internet log information and details about the user behaviour to understand factors such as number of visitors to the various parts of our site. This helps to provide you with a better experience. We collect this information in a way which does not personally identify you and we do not match it with any further data on an individual user.

Cookies are small text files placed on your device to help our website provide a better user experience. They are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. To find out more about cookies and how to manage or delete them, visit www.aboutcookies.org.uk.

If you choose to disable cookies, you may not be able to use all the features on our website.

Keeping your data secure

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Disclosure to third parties

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Your data subject rights

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 25 May 2018.